Itential provides a low-code orchestration platform for network and infrastructure automation. The platform enables organizations to automate and orchestrate workflows across hybrid cloud environments, network operations, and infrastructure management. Their technology focuses on coordinating automation tasks, enforcing governance and compliance, and integrating with existing network devices and infrastructure tools.

The company's platform supports NetDevOps practices by providing capabilities for workflow orchestration, lifecycle management, and collaboration between teams. Itential serves enterprise organizations and telecommunications service providers who need to manage complex network infrastructure at scale. Their customers include companies like Lumen that use the platform to implement automation and move toward autonomous network operations.

Itential recently introduced FlowAI, which implements agentic orchestration by coordinating AI agents within automated workflows while maintaining governance controls and guardrails. The platform integrates with various network devices, cloud platforms, and operational tools to provide centralized orchestration across multi-vendor environments. The company also offers an MCP Server to orchestrate AI agents across enterprise infrastructure with defined controls.

Their approach emphasizes building automation foundations before layering AI capabilities, focusing on orchestration as the control plane for intelligent operations. Itential targets infrastructure teams, network operations centers, and service providers who need to automate provisioning, configuration management, compliance validation, and service fulfillment workflows.